Body Care Sports Therapy

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Privacy Policy

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to personal data collected through our website and through social media platforms and online retail platforms, including but not limited to Facebook, Instagram, WhatsApp and WriteUpp.

We do not share, or sell, or disclose to a third party, any information collected through our website.

Who we are

Body Care Sports Therapy

Name: Bethan Cooper

Tel: 07900480413

Email: [email protected]

SST Numbers: 14725

Date Created/Updated: 19.03.2024

The GDPR (General Data Protection Regulation) May 2018 is the legal regulation that has been put in place to safeguard an individual’s personal information. The following privacy policy details the lawful basis for Body Care Sports Therapy to hold information, the type of information that Body Care Sports Therapy holds about their clients, why that information is required, who it is shared with, how that information is used and protected and details the rights an individual has in terms of access to that information or, requests for information held to be amended or deleted.

Why information is required

The lawful basis by which I hold this information is held under Special Category Data: Health

In order to provide an effective and safe massage therapy treatment, I require information about your current health and your medical history. This information is used only to provide you with the best possible course of treatment and advises. I also require your contact details to arrange appointment times with you.

If you do not agree to Body Care Sports Therapy keeping records of your personal information and treatment records then it may not be possible to provide any appointments or treatments.

As a registered member of the SST (Society of Sports Therapists) and insured through Balens, I abide by these associations codes of conduct and confidentiality requirements.

Where information is gathered from

Body Care Sports Therapy may collect personal information from:

What information is held

Body Care Sports Therapy may collect the following personal information:

What is done with the information gathered

Body Care Sports Therapy requires this information to assess your appointment requirements and provide you with a safe and effective sports therapy treatment. Additionally the information is used to refer to at subsequent appointments/treatments in order to assess levels of improvement.

The information may be shared with another health care practitioner should you be referred to one of these by Body Care Sports Therapy. This will only be done with your consent.

Your information will not be shared with anyone else (other than required for legal process) without explaining the reason why this is necessary and obtaining your explicit consent. The contact information you provide may be used by Body Care Sports Therapy to contact you in relation to appointment times or dialogue regarding your treatment plan.

How long the information is held for

Body Care Sports Therapy is required to keep your information for a period of 7 years after your last treatment for insurance purposes. Your data will not be transferred without your consent.

Disposal of data

Once per year, Body Care Sports Therapy will review all client records and destroy any records that are no longer bound by the regulated legal timescale for such records to be held.

Security policy

Body Care Sports Therapy is committed to ensuring that all your information is secure.

In order to prevent unauthorised access or disclosure, suitable electronic procedures have been put in place to safeguard and secure the information that is collected from you. From this period onward, no paper notes will be kept to ensure full protection.

All computers or devices used to access any client details are encrypted and password secure, and safely stored away. The online notation system used (Writeupp) complies with all GDPR guidelines.

Data breach

A back up document is held of client names and contact details (name, email and telephone number). In the event of a data breach which consists of a breach of security leading to destruction, loss, alteration, unauthorised disclosure of or access to personal data, Body Care Sports Therapy understands ICO have to be notified where it is likely to result in a risk to the rights and freedoms of individuals. In the event of such a breach, Body Care Sports Therapy will notify those concerned directly and without delay. Records of personal data breaches will be maintained in any case.

Individual rights

The GDPR May 18 gives an individual the following rights:

In the event that Body Care Sports Therapy refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

At your request, Body Care Sports Therapy can confirm what information it holds about you and how it is processed.

Information requests

Access to personal data

Body Care Sports Therapy will accept the following forms of identification (ID) when information on your personal data is requested:


A minimum of one piece of photographic ID listed above and a supporting document is required.

If Body Care Sports Therapy is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to [email protected].


In the event that you wish to make a complaint about how your personal data is being processed by Body Care Sports Therapy, you have the right to complain to us.

If you do not get a response within 30 days, you can complain to the ICO.